Bryson CareWest operates a Domiciliary Care Service providing quality care to vulnerable and frail older people in the Derry City Council and Limavady areas.
This service operates 365 days a year and delivers in the region of 1600 hours of care on a weekly basis to approximately 210 services users.
About the staff who run the service
The following people are responsible for the day to day delivery of the Domiciliary Care Service within Bryson CareWest:
- Jo Marley – Director
- Liz Logan – Registered Manager
- Alison Campbell – Assistant Care Services Manager
- Stephanie Ward – Administrator
- Mark McCormick - Administrator
Domiciliary Care Referrals
1. Health Trust Referrals
The majority of services users receiving Domiciliary Care from Bryson CareWest have been referred by the Western Health and Social Care Trust (WH&SCT). Their care package is also paid for by the Trust.
If a person wishes to find out whether or not they may be eligible for Trust-funded care and support, they can speak to their GP or Social Worker who will be happy to advise them on the steps they should take. In circumstances where their enquiry is successful, they will not have to worry about the cost of the care. Bryson CareWest will invoice the WH&SCT on a monthly basis for payment in respect of the care and support delivered.
2. Private Care Referrals
If a person is ineligible for Domiciliary Care funded by the WH&SCT, they may wish to privately purchase Domiciliary Care from Bryson CareWest. Bryson CareWest welcomes enquiries from people wishing to self-fund care and support services. A Care Services Manager will meet with the person to discuss their individual care needs. In keeping with good practice, the Care Services Manage will advise the person to liaise with a Social Worker and/or other appropriate health care professionals in order to determine the best form of care for the circumstances. When this is determined, the Care Manager will set up the care package and the service user will be invoiced by Bryson CareWest one month in arrears for the care and support delivered.
Quality of Service
Bryson CareWest is strongly committed to delivering high quality services. As a provider of Domiciliary Care on behalf of the WH&SST, we are regulated by the Regulatory Quality Improvement Authority (RQIA) annually. As quality is so important to us, we also use the Government’s Customer Service Excellence (CSE) quality management standards, which drive us to be more customer focused.
Our Customer Service Standards (PDF) are promises to our service users about what they can expect from us when delivering the service. We regularly monitor and measure how we perform against these standards and where we need to improve, we put actions in place to make things better. The last quarter results with any identified actions can be viewed by clicking the following links: July 2014 - Dec 2015
Click Here to view previous Customer Services Standards Analysis
As a provider of Domiciliary Care on behalf of the WH&SST, we are regulated by the Regulatory Quality Improvement Authority (RQIA) annually. To see our latest inspection report click here.
To view a previous inspection report click here
It is very important to us that we get the opinion of our service users on the quality of our service. You can read what they say about us by clicking the following link: Outcome Star Analysis (PDF)
Click Here to read previous Outcome Star Analysis:
To view the complaints information for Domiciliary Care please click here (PDF).
Your Opinion Counts click here to find out more on how you can give us your feedback.